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Returns/Refunds Policy


We realize that there may be circumstances in which you need to return an item. Any customer who is dissatisfied with a purchase may receive a refund or exchange the product followed by valid reasons below :

  • tear on the product upon arrival
  • wrong product
  • incorrect size (3 DAYS)

Returns should be in an unwashed, unaltered and original condition, returns will be accepted if the items are returned within 7 days of receipt . Shipping cost for the return will be borne by the customer unless the fault of the reason for return is on the company. For instances where, customer has accidently bought the wrong size. Returns/Refunds must be made within 3 WORKING DAYS from PURCHASE DATE and is subject to the availability of sizes. Customer would bear the shipping fee is they accidently ordered the wrong size and request a return. 

Colours displayed on the site may vary depends on the device used by customers.

However, customers are advised to notify us at order@elzahraa.com by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-returnable.